Last updated: August 31, 2026

495 Limousine, Inc. ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our services, including our website, reservation and dispatch systems, and SMS communications.

We collect information you provide directly to us, including:

• Name, phone number, and email address when you request a quote or book transportation
• Pickup and drop-off addresses, trip dates and times, and passenger names and counts
• Flight or itinerary details, such as airline, flight number, and arrival time, when applicable
• Special requests relating to your trip, including accessibility, child seats, and luggage needs
• Corporate or group account details, including authorized bookers and billing contacts
• Billing and payment information, processed securely through our third-party payment processor
• Communications you send to us by SMS, email, phone, or our reservation portal

We also collect vehicle location data from our chauffeur and dispatch systems during active trips. This data is used to assign vehicles, monitor trip progress, and provide accurate arrival estimates.

SMS Consent and Messaging Policy

By providing your phone number and requesting or booking transportation with 495 Limousine, Inc., you consent to receive SMS text messages from us at the phone number provided. Consent to receive SMS messages is not a condition of purchasing any goods or services. Message types include:

• Quote and reservation confirmations
• Trip reminders in advance of your scheduled pickup
• Chauffeur assignment and vehicle details
• Chauffeur en route, on location, and arrival notifications
• Flight tracking and pickup time updates
• Balance due and payment reminders
• Responses to customer inquiries and dispatch coordination during your trip
• Post-trip follow-up messages

Message frequency: Message frequency varies based on your reservations, typically 3 to 8 messages per trip.

Message and data rates may apply. Check with your mobile carrier for details.

To opt out: Reply STOP to any SMS message to unsubscribe. You will receive a confirmation and no further messages will be sent.

For help: Reply HELP to any SMS message or contact us at (240) 353-3549.

Carriers are not liable for delayed or undelivered messages.

We do not sell or share your phone number with third parties for marketing purposes. Your phone number is used solely to communicate with you about your quotes, reservations, and active trips with 495 Limousine, Inc.

No mobile information will be sold or shared with third parties or affiliates for marketing or promotional purposes. All of the categories described in the Information Sharing section below exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We use the information we collect to:

• Prepare quotes and process, confirm, and dispatch your reservations
• Assign chauffeurs and vehicles and coordinate pickups in real time
• Send trip reminders, status updates, and follow-up communications
• Process payments and resolve billing questions
• Respond to your questions and requests
• Maintain trip records required for insurance, safety, and regulatory purposes
• Improve our services
• 
  

We do not sell or rent your personal information. We share personal information only as necessary to provide our services or as required by law, including with:

• The chauffeur assigned to your trip, who receives the passenger name, pickup and drop-off details, and a contact number in order to complete the trip
• Affiliate transportation providers, when a trip is placed with a vetted partner operator in a market we do not directly serve, limited to the details needed to perform that trip
• Our payment processor, for the purpose of processing your payment
• Service providers that host our reservation, dispatch, and messaging systems under confidentiality obligations
• Law enforcement, regulators, or other parties where required by law or to protect the safety of passengers, chauffeurs, or the public

We do not share your phone number or personal data with advertisers or marketing companies.

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. Payment information is processed through a PCI-compliant payment processor, and we do not store your full credit card details on our systems.

We retain trip, billing, and communication records for as long as needed to provide our services and to meet tax, insurance, and legal obligations. When information is no longer needed for those purposes, we delete it or remove details that identify you.

Our services are not directed to children, and we do not knowingly collect personal information directly from children under 13. When a minor travels with us, we collect only the passenger information provided by the adult booking the trip, and we use it solely to perform the transportation service.

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information, subject to records we are required to keep
• Opt out of SMS communications at any time by replying STOP

To make a request, contact us using the details below.

If you have questions about this Privacy Policy or how we handle your information, please contact us:

495 Limousine, Inc.
1680 E. Gude Drive, Suite 112, Rockville, MD 20850
Phone: (240) 353-3549
Email: info@495limousine.com

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated date.

• Customer data is not shared with 3rd parties for promotional or marketing purposes.
• Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.

1. The messaging program consists of general customer care messaging to answer questions and provide support to customers.
2. You can cancel the SMS service at any time. Just text 'STOP' to the phone number from which you received messages. After you send the SMS message 'STOP' to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.
3. If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at info@495limousine.com.
4. Carriers are not liable for delayed or undelivered messages.
5. As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency will vary based on communication needs. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
6. If you have any questions regarding privacy, please read our privacy policy details contained in the rest of this page or contact us at info@495limousine.com.